{"title":"CX Infrastructure","description":"\u003cp\u003eA great store doesn't run itself. We design and implement the support workflows, helpdesk setup, and post-purchase processes that keep your customers coming back.\u003c\/p\u003e","products":[{"product_id":"cx-infrastructure-starter","title":"Starter","description":"\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e01\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eCustomer support workflow design and documentation\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e02\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eResponse template library (up to 10 templates)\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e03\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eBasic returns process documentation\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e04\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eOrder notification configuration (email)\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e05\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eHelpdesk platform recommendation and setup guidance\u003c\/span\u003e\n\u003c\/div\u003e","brand":"SYNY Consulting","offers":[{"title":"Default","offer_id":47627205574909,"sku":"CX-STARTER","price":2500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0823\/1390\/4381\/files\/cx-infrastructure-bronze-padded.svg?v=1780537148"},{"product_id":"cx-infrastructure-professional","title":"Professional","description":"\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e01\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eFull customer support workflow design\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e02\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eComplete helpdesk platform setup and Shopify integration\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e03\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eResponse template library (up to 25 templates)\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e04\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eReturns management system with automated authorizations\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e05\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003ePost-purchase email automation (3-stage flow)\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e06\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eStaff training on helpdesk platform operations (up to 2 hours)\u003c\/span\u003e\n\u003c\/div\u003e","brand":"SYNY Consulting","offers":[{"title":"Default","offer_id":47627205607677,"sku":"CX-PRO","price":4500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0823\/1390\/4381\/files\/cx-infrastructure-silver-padded.svg?v=1780537147"},{"product_id":"cx-infrastructure-complete","title":"Complete","description":"\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e01\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eEnd-to-end customer experience design and implementation\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e02\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eAdvanced helpdesk configuration with order-context integrations\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e03\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eFull returns and refund workflow automation\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e04\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eOmnichannel post-purchase communication (email and SMS)\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e05\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eCustomer satisfaction measurement setup (CSAT\/NPS)\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;border-bottom:1px solid #C8A84B;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e06\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003eStaff training program (up to 4 hours across sessions)\u003c\/span\u003e\n\u003c\/div\u003e\u003cdiv style=\"display:flex;align-items:baseline;gap:20px;padding:12px 0;\"\u003e\n\u003cspan style=\"font-size:16px;font-weight:500;color:#C8A84B;letter-spacing:0.12em;min-width:22px;flex-shrink:0;\"\u003e07\u003c\/span\u003e\u003cspan style=\"font-size:16px;color:#1B2D4F;line-height:1.65;\"\u003e30-day post-implementation support and optimization\u003c\/span\u003e\n\u003c\/div\u003e","brand":"SYNY Consulting","offers":[{"title":"Default","offer_id":47627206000893,"sku":"CX-COMPLETE","price":6500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0823\/1390\/4381\/files\/cx-infrastructure_1-padded.svg?v=1780537147"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0823\/1390\/4381\/collections\/cx-infrastructure-card.svg?v=1780537326","url":"https:\/\/synyconsulting.com\/collections\/cx-infrastructure.oembed","provider":"SYNY Consulting","version":"1.0","type":"link"}