CX Infrastructure
A great store doesn't run itself. We design and implement the support workflows, helpdesk setup, and post-purchase processes that keep your customers coming back.
Starter
$2,500
The foundations: documented workflows and templates.
Includes:- Support workflow design and documentation
- Response template library (10 templates)
- Returns process documentation
- Helpdesk recommendation and setup guidance
A working support system, integrated with your store.
Includes:- Full helpdesk setup with Shopify integration
- 25-template response library
- Automated returns authorizations
- 3-stage post-purchase email flow
- Staff training (2 hours)
End-to-end customer experience, measured and automated.
Includes:- Advanced helpdesk with order-context integrations
- Full returns and refund automation
- Email and SMS post-purchase communication
- CSAT and NPS measurement setup
- Training program and 30-day support