Scope of work
Includes the complete Full Transformation engagement, plus:
01End-to-end CX infrastructure design and implementation: helpdesk configuration, support workflow documentation, and post-purchase automation
02Advanced third-party integrations and automation build-out (up to 3 integrations)
03Expanded staff training across store operations and CX workflows (up to 6 hours)
043-month strategic support retainer: monthly roadmap sessions, priority implementation support, and quarterly business review